CEDAR VALLEY - BOOKING TERMS & CONDITIONS
These Booking Terms & Conditions apply to all bookings made with Cedar Valley. They are split into Glamping Accommodation terms and Camping terms. Please read them carefully, as they form a legally binding agreement between you and Cedar Valley.
PART A - GLAMPING ACCOMMODATION
BOOKING & PAYMENTS
Bookings may be made online or by telephone. A booking is only confirmed once the required deposit and guest details have been received by Cedar Valley.
Securing a booking
A deposit of 30% of the total rental charge (excluding any security deposit) is required to secure a booking. The remaining balance is due 4 weeks before the arrival date.
Payment must be made in cleared funds via same-day BACS transfer, debit card, or credit card. Payment reminders will be sent by email. By paying the deposit, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
For bookings made within 4 weeks of arrival, the full rental charge must be paid in cleared funds at the time of booking.
If the balance is not paid by the due date and the booking has not been cancelled, Cedar Valley reserves the right to process payment using the most recent card details held on file.
Cedar Valley reserves the right to decline any booking request. If a booking is declined, any monies paid will be refunded in full. Bookings are not accepted from individuals under 18 years of age.
REFUND & CANCELLATION POLICY
Cancellations must be notified by email and will take effect from the date written notice is received.
Full refunds are available up to 4 weeks before arrival.
Cancellations within 4 weeks of arrival forfeit the deposit.
Cancellations 7 days or fewer before arrival are non-refundable and non-transferable.
No refunds are available for holidays cut short after arrival.
If we cancel your booking
In exceptional circumstances (for example, extreme weather rendering the site unsafe), Cedar Valley may need to cancel or amend your booking. In such cases, you will be offered the choice to:
accept alternative arrangements;
transfer to another available date; or
cancel with a full refund.
BOOKING MODIFICATIONS
Requests to amend bookings (such as accommodation type or duration) must be made in writing. We will endeavour to accommodate changes, and an administration fee may apply. Refunds for amendments or cancellations due to illness or personal circumstances cannot be guaranteed but will be considered on a case-by-case basis.
GUEST RESPONSIBILITIES
You are responsible for your own actions and those of all guests and pets associated with your booking.
You agree that:
Occupancy limits will not be exceeded.
No additional visitors or events will take place without prior written consent.
The Accommodation will be used solely for holiday or private accommodation purposes.
You and your guests will behave respectfully and lawfully at all times.
All facilities, furnishings, and equipment will be used appropriately and left in the condition found.
Any damage or breakages will be reported promptly and paid for in full.
Arrival and departure times will be adhered to.
Failure to comply with these obligations may result in termination of your stay without refund.
GUEST ISSUES AND REFUND REQUESTS
If a guest experiences any issue with the accommodation upon arrival or during their stay, the guest must notify Cedar Valley immediately and allow us a reasonable opportunity to investigate and, where possible, resolve the issue.
Where a guest chooses to depart from the property without first reporting the issue and allowing Cedar Valley the opportunity to remedy the matter, no refund or compensation will be due.
In particular, Cedar Valley will not be liable for refund requests where:
The guest vacates the property shortly after arrival without prior notice; and/or
The guest fails to provide Cedar Valley with the opportunity to address the reported concern; and/or
The issue reported is of a minor or naturally occurring nature (including, but not limited to, seasonal insects such as ladybirds).
NOISE DISTURBANCES
Cedar Valley accepts no liability for noise disturbances arising from neighbouring properties, local events, works, or anti-social behaviour. Where possible, we will notify guests of known disturbances, but no refunds or compensation will be payable.
PETS
Small dogs are welcome at Cedar Valley where expressly permitted, subject to a fee of £25 per pet per stay.
Dogs must be kept on a lead at all times whilst on site, and guests are required to promptly clear up after their pets. Cedar Valley is located on an active farming and shooting estate and is surrounded by wildlife, including runner ducks, chickens, hares, deer, pheasants and partridges; even the best-behaved dogs may be tempted.
Pets must not be left unattended and are not permitted on beds, chairs, or other furniture. Guests are fully responsible for any damage, additional cleaning, or loss caused by their pets. Failure to comply with these conditions may result in termination of the booking without refund.
HOST RESPONSIBILITY
Cedar Valley will:
Provide the Accommodation in a clean, safe, and well-maintained condition;
Ensure legal compliance, including health and safety requirements;
Provide accurate descriptions of the Accommodation;
Respond promptly and reasonably to issues arising during your stay.
TELEPHONE AND INTERNET
Cedar Valley accepts no liability for the unavailability or failure of telephone or internet services. Guests requiring reliable internet access should make their own contingency arrangements.
UTILITIES, SERVICES & UNFORESEEN CIRCUMSTANCES
Cedar Valley is located in a rural setting and may occasionally experience unforeseen interruptions to services. These may include temporary power outages, water supply interruptions, frozen pipes, or reduced facility functionality caused by severe or unexpected weather or other factors beyond our reasonable control.
We will endeavour to resolve any such issues as quickly as reasonably possible. However, Cedar Valley cannot be held liable for any inconvenience, loss, or disruption caused by circumstances outside our control. No refunds or compensation will be payable where reasonable steps have been taken. Such occurrences are more likely during the winter period.
DAMAGE CLAIMS & SECURITY DEPOSIT
A refundable security deposit of £100 is required for each booking. The Accommodation will be inspected after departure, and the deposit will normally be released within 7 days, provided no damage, loss, or excessive cleaning is required.
Guests remain fully liable for all losses or damage, even where costs exceed the value of the security deposit.
INSURANCE
Guests are strongly advised to take out appropriate holiday insurance covering cancellation, personal liability, and unforeseen circumstances.
DATA PROTECTION
Personal data collected during booking is used solely for reservation management and, where consent is given, for marketing communications. Guests may opt out of marketing at any time.
LIABILITY
Cedar Valley accepts liability for foreseeable loss or damage caused by our failure to exercise reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death, personal injury, fraud, or fraudulent misrepresentation.
Cedar Valley is not liable for loss, damage, or inconvenience caused by third parties or circumstances beyond our control.
PART B - CAMPING TERMS & CONDITIONS
BOOKING & PAYMENTS
Booking, payment, and cancellation terms mirror those set out in Part A, unless otherwise stated.
REFUND & CANCELLATION POLICY
Refund and cancellation terms are as detailed in Part A.
BOOKING MODIFICATIONS
Requests for amendments will be considered subject to availability and may incur an administration fee.
CAMPSITE RULES
Camping is permitted in tents and trailer tents only.
Caravans, folding caravans, and motorhomes are not permitted.
Pitches should be located around the perimeter of the field.
Vehicle access to fields may be restricted in wet conditions.
No vehicle access to toilet or shower facilities.
Campfires and barbecues must be raised off the ground.
Quiet hours apply from 9:00 pm. No amplified music is permitted.
Anti-social behaviour will result in immediate eviction without refund.
FACILITIES
Facilities and services are provided in good faith but may occasionally be unavailable.
UTILITIES, FACILITIES & UNFORESEEN CIRCUMSTANCES
Due to the rural and outdoor nature of the campsite, utilities and facilities may occasionally be affected by adverse or unforeseen conditions, including power outages, frozen water supplies, or reduced access to amenities.
Cedar Valley will take reasonable steps to resolve issues promptly but accepts no liability for disruption caused by factors beyond our control.
HEALTH & SAFETY
Cedar Valley is a working farm and presents inherent rural hazards. Guests must take reasonable care for their own safety and that of their party. Parents must supervise children at all times. Guests should bring suitable footwear and lighting.
PERSONAL BELONGINGS LEFT BEHIND
Items left behind may be disposed of after 7 days. Return of items will incur postage and administration charges.
NOISE DISTURBANCES, PETS, DATA PROTECTION & LIABILITY
These sections apply as set out in Part A, adapted as necessary for camping stays.
By making a booking with Cedar Valley, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.