BOOKING TERMS & CONDITIONS

Please take the time to read these terms carefully as they explain important information, such as: who we are and our relationship to you, how bookings are made and secured, how we expect Guests to pay for bookings, terms of cancellation and security deposits, and other important information

BOOKING & PAYMENTS

Whether a booking is made online or by telephone, Cedar Valley will only confirm a booking once the required deposit and Guest details (see below) have been received.

Securing a booking: To secure each booking, Guests must pay a deposit of 30% of the total rental charge (excluding any security deposit). The balance is due 4 weeks before the commencement date. The balance must be paid in full to Cedar Valley in cleared funds by way of same-day BACS transfer or by debit or credit card. You will be sent reminders to your email. The deposit amount will be confirmed either when you make your provisional booking by telephone or through our website when you select the dates of your stay. By paying the deposit, you are confirming that you have read, understood, and agree that you and any accompanying guests staying at the holiday accommodation will be bound by these terms.

If you have not paid the balance by the due date (and have not canceled your booking), we may automatically process this payment using the most recent card details used on your customer account (the ‘Default Payment Card’). This may be a card used for the deposit payment of the booking in question or the card used on a balance, security deposit, or other payment made against a historic or future booking, whichever is most recent.

For bookings made less than 4 weeks from the arrival date, the total rental charge must be paid to Cedar Valley in full and in cleared funds by way of same-day bank transfer or debit or credit card payment on the same day as your booking is made (and must be received before we will confirm your booking).

We may decline your booking: We reserve the right to decline your booking request for any reason and/or to take an alternative booking. If we decline or are unable to accept your booking request, we will notify you and, if the deposit (or any further monies) has been paid, this will be returned to you. We regret that we are unable to take bookings from individuals who are younger than 18 years of age.

BEFORE MAKING A BOOKING REQUEST THROUGH US, PLEASE READ THESE BOOKING TERMS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US (WHETHER BY THE WEBSITE, EMAIL, OR TELEPHONE), THESE BOOKING TERMS ARE DEEMED TO BE ACCEPTED BY YOU.

REFUND & CANCELLATION POLICY

Should you need to cancel your booking you must advise us by email. Your cancellation will only be as effective as the date we receive your written confirmation. 

The full amount is refundable up to 4 weeks before the arrival date. If you cancel within 4 weeks of your arrival date the deposit is non-refundable. If you cancel 7 days or less before arrival the full amount is non-refundable. 

If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

If we cancel your booking

We always endeavor not to change the date or cancel your booking, but in exceptional circumstances, this may be necessary (for instance, extreme weather conditions that render the site dangerous or unusable). We will inform you of the change of date or cancellation as soon as possible and give you the following options.

  1. accept the alternative arrangements as notified to you
  2. choose another available break from us at the advertised price
  3. cancel your holiday with a full refund of any money you have paid

BOOKING MODIFICATIONS

After you have paid your Deposit/Balance you may wish to change some elements of the Holiday, e.g. type of accommodation or duration. We will try to meet your request and an administration fee may be charged. It may be necessary to cancel your break due to illness, accident, or change of circumstances. We cannot guarantee a full refund, however, we will endeavor to come to an arrangement.

GUEST RESPONSIBILITIES

  • You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are looking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
  • You promise to us that before, during, and after the Holiday Period:
  • The number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation;
  • You cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the host in advance;
  • The Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips;
  • You will (and you will ensure that your Guests will) show all due consideration and respect for the Host, their representatives, neighbors, and other persons or parties that have a connection with the Property. This includes refraining from abusing your right to use the Property or Rental Services or participating in any illegal, dangerous, offensive, inappropriate, violent, or anti-social behavior towards such people;
  • You will (and you will ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse or damage any facilities provided as part of the Rental Services, and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Property or Rental Services;
  • You will allow the Hosts or any representative of the Hosts (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided the Host provides you with reasonable advance notice (except where the Host requires access to the Property due to an emergency, for example, if repairs need to be carried o
  • ut or the Host becomes aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms);
  • You will keep the Property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. The Host may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;
  • You will report as soon as possible to the Host any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Host has under the Rental Contract, you promise to fully reimburse the Host for the cost of replacement or repair for such breakages or damage. 
  • You will arrive at the Property no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Property by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with the Host in writing;
  • You will not allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Host
  • You will provide the Host with any information that is reasonably requested from you or your Guests;
  • You will keep the location of all keys/access cards for the Property, which the Host shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by the Host in the Booking Confirmation or as the Host may otherwise request from you; and
  • You will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 
  • Your responsibility for Guests: You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
  • Your responsibility for travel and health documentation: You will be responsible for ensuring that you, your Guests, and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, visa requirements, and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
  • Your responsibility to comply with the law: You will be responsible for ensuring that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
  • Failure to comply with anything in this paragraph: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph, the Host may refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of the Rental Contract and your Booking will be canceled. In these circumstances, you will not receive a refund of any of the Total Charges and the Host shall not be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.
  • Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find alternative accommodation for you if you have breached any of your obligations under these Booking Terms.

NOISE DISTURBANCES

Cedar Valley accept no liability for any noise disturbances (including but notli mited to noise disturbances caused by building or road works, festivals, events, fetes, and anti-social behaviour arising from neighboring properties, within the vicinity of the property or within the local area) experienced by Guests at any time within the duration of the holiday period. Cedar Valley will make reasonable endeavors to notify you of any known works or event that may affect your stay, either prior to making your booking (where known) or promptly upon becoming aware of the works or event. Cedar Valley shall in no circumstances be held accountable for any disturbance experienced by Guests whether known or otherwise. Should you wish to cancel your booking on becoming aware of any works or event giving rise to a possible disturbance, your cancellation rights shall be as set in clause 2 of these terms.

PETS

Allowance for pets and extra charges: Pets are only allowed at a Property where this is expressly stated in the applicable Property description on the Site. There is an additional charge for bringing pets, which we will notify you of at the time of Booking.

Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests’ pets. For any pets allowed on the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. The Host may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.

HOST RESPONSIBILITY

  • Perform the Rental Services using reasonable care and skill;
  • Provide an accurate, complete, and up-to-date description of the Property, and as soon as reasonably possible; notify you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
  • Ensure that the Property is vacant, not make any use of the Property (including conducting any viewings of the Property), and ensure that you and your Guests have exclusive access to the Property and Rental Services for the full period of the Holiday Period unless the Host is entitled to refuse you and your Guests access to or requires you to leave the Property
  • Ensure that the Property is properly maintained, clean, tidy, and in good repair at the start of the Holiday Period;
  • Ensure that the Host, the Property, and the Rental Services will comply with all applicable laws and regulations, in particular, relating to fire, health, safety, utilities, and planning and data protection;
  • Ensure that the Host has the right to provide the Rental Services, let the Property, and otherwise enter into the Rental Contract with you;
  • Maintain, at the Host’s expense and with a reputable insurance company, insurance policies to meet the Host’s liabilities under the Rental Contract with you;
  • Cooperate with you on all matters relating to the Rental Contract, including providing the Rental Services and processing any refunds that may be due to you (which we may facilitate);
  • Provide Property access details to you (including all cards and access codes) so you can make use of the Property for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property;
  • Show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behavior towards you and your Guests;
  • Comply with the terms of the Rental Contract;
  • Respond to queries, complaints, and problems that arise during or after the Holiday Period and use your best efforts to resolve them 
  • If VAT forms part of the Total Charges, provide you with a VAT invoice if you request one in writing.

TELEPHONE AND INTERNET

The Host will not be liable for any form of damages, compensation, or expenses claimed by Guests in respect of any internet services (Wi-Fi) or telephone services not being available or failing during any stay. If internet access is essential to you during your stay, we recommend that you have backup provisions such as mobile dongles.

DAMAGE CLAIMS – SECURITY DEPOSIT

The security deposit amount of £100 will be held. Each property is inspected after the Guest’s departure. Cedar Valley aims to release the held security deposit within 7 days of Guest departure from the property, provided no loss, damage or unreasonable cleanliness has been caused to the property, its contents, fixtures/fittings etc. 

Every property booking requires a security deposit to be paid by the Guest as a deposit towards any damage, loss, or loss of rental suffered by the Host as a result of the conduct of a Guest or any member of the Guest’s party or other person authorized to enter the property by the Guest or a member of the Guest’s party.

If the Host reasonably requires an increased security deposit after the booking has been confirmed, Cedar Valley will notify the Guest at the earliest opportunity. Any such increase shall be proportionate to the nature of the booking and accommodation.

Whilst ordinary and fair wear and tear is expected and allowance made for such, all Guests are liable for loss and damage caused to the rented property and/or its contents (and for any loss of rental income suffered by the Host as a result of any such damage) to the full value of the Host’s loss, which shall be deducted from the security deposit at the Host’s discretion. 

Any lawful disputes relating to charges against the security deposit must be directed to the Host as the rental contract is directly between the Guest and the Host.

Guests must also leave the rented property in a clean and tidy condition at the end of the holiday period and will be liable for the costs associated with any additional cleaning required at the property if this requirement is not complied with.

Guests must be aware that the security deposit does not limit their liability to the Host against loss and/or damage and/or loss of rental income suffered by the Host. Guest liability for losses applies even if the value of the loss exceeds the security deposit amount (in which case Guests will be liable to pay for the full amount in excess of the security deposit).

If any loss, damage or unreasonable cleanliness is identified, you will be notified of the value of such loss/damage and this will be deducted from the security deposit. Any (undisputed) security deposit balance (if applicable) will be refunded to you within 28 days of your departure from the property. Cedar Valley reserves the right to withhold the security deposit (or an appropriate portion of the security deposit) for longer if, for reasons beyond our reasonable control, it takes the Host (or their service provider) longer to assess the value of loss and/or damage incurred.

INSURANCE

We strongly recommend that Guests take out holiday insurance that, in addition to protecting against cancellation costs and unforeseen circumstances, etc., protects Guests in the event of liability incurred against (and in addition to) the security deposit

DATA PROTECTION

The information taken at time of booking is required to be collected to process your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers, and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. 

LIABILITY

Liability to you: Cedar Valley is responsible to you for foreseeable loss and damage caused by us if we fail to use reasonable care and skill. Cedar Valley does not exclude or limit in any way our liability to Guests where it would be unlawful to do so. This includes:- – our liability for death or personal injury caused by Cedar Valley negligence or the negligence of our employees; or – for fraud or fraudulent misrepresentation; or

Where we are not liable: Other than the exceptions set out above, Cedar Valley will not be liable for any act, neglect, or default on the part of any other person not within their employ or otherwise under their control for any accident, damage, loss, injury, expense or inconvenience whether to personal property which the Guest or any other person may suffer or incur arising out of or in any way connected with the occupation of the property unless Cedar Valley has been negligent (such as by failing to use reasonable care and skill). In addition, Cedar Valley accepts no liability for loss or damage to Guests’ possessions on the Owner’s property or land.

CAMPING

BEFORE MAKING A BOOKING REQUEST THROUGH US, PLEASE READ THESE BOOKING TERMS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US (WHETHER BY THE WEBSITE, EMAIL, OR TELEPHONE), THESE BOOKING TERMS ARE DEEMED TO BE ACCEPTED BY YOU.
Please take the time to read these terms carefully as they explain important information, such as: who we are and our relationship to you, how bookings are made and secured, how we expect Guests to pay for bookings, terms of cancellation and security deposits, and other important information.

CONTENTS

  1. BOOKING AND PAYMENTS
  2. REFUND AND CANCELLATION 
  3. BOOKING MODIFICATIONS 
  4. CAMPSITE RULES
  5. FACILITIES
  6. HEALTH & SAFETY
  7. PERSONAL BELONGINGS LEFT BEHIND 
  8. NOISE DISTURBANCES
  9. PETS 
  10. DATA PROTECTION 
  11. LIABILITY

BOOKING & PAYMENTS

Whether a booking is made online or by telephone, Cedar Valley will only confirm a booking once the required deposit and Guest details (see below) have been received. 

Securing a booking: To secure each booking, Guests must pay a deposit of 30% of the total rental charge (excluding any security deposit). The balance is due 4 weeks before the commencement date. The balance must be paid in full to Cedar Valley in cleared funds by way of same-day BACS transfer or by debit or credit card. You will be sent reminders to your email. The deposit amount will be confirmed either when you make your provisional booking by telephone or through our website when you select the dates of your stay. By paying the deposit, you are confirming that you have read, understood, and agree that you and any accompanying guests staying at the holiday accommodation will be bound by these terms. 

If you have not paid the balance by the due date (and have not canceled your booking), we may automatically process this payment using the most recent card details used on your customer account (the ‘Default Payment Card’). This may be a card used for the deposit payment of the booking in question or the card used on a balance, security deposit, or other payment made against a historic or future booking, whichever is most recent. 

For bookings made less than 4 weeks from the arrival date, the total rental charge must be paid to Cedar Valley in full and in cleared funds by way of same-day bank transfer or debit or credit card payment on the same day as your booking is made (and must be received before we will confirm your booking).

We may decline your booking: We reserve the right to decline your booking request for any reason and/or to take an alternative booking. If we decline or are unable to accept your booking request, we will notify you and, if the deposit (or any further monies) has been paid, this will be returned to you.

REFUND & CANCELLATION POLICY

The full amount is refundable up to 4 weeks before the arrival date. If you cancel within 4 weeks of your arrival date the deposit is non-refundable. If you cancel 7 days or less before arrival the full amount is non-refundable.

If we cancel your booking

We always endeavor not to change the date or cancel your booking, but in exceptional circumstances, this may be necessary (for instance, extreme weather conditions that render the site dangerous or unusable). We will inform you of the change of date or cancellation as soon as possible and give you the following options.

  1. accept the alternative arrangements as notified to you
  2. choose another available break from us at the advertised price
  3. cancel your holiday with a full refund of any money you have paid

BOOKING MODIFICATIONS

After you have paid your Deposit/Balance you may wish to change some elements of the Holiday, e.g. the campsite or duration. We will try to meet your request and an administration fee may be charged. It may be necessary to cancel your break due to illness, accident, or change of circumstances. We cannot guarantee a full refund, however we will endeavor to come to an arrangement.

CAMPSITE RULES

  • We allow camping in tents and trailer tents.
  • We do not allow caravans, folding caravans or motor homes on the site.
  • Please find a spot around the perimeter of the field, and pitch out into the field so that you take up minimal space along the hedgerow or fence. 
  • Vehicle access to fields will be restricted if the fields become wet.
  • Driving to toilets, and showers is not permitted.
  • Pets are welcome. We require dogs to be kept on a lead at all times due to wildlife, pheasants, and partridges. Cedar Valley is located on a working farm and therefore we ask you to stay within the publicly accessible areas. 
  • We allow campfires and barbeques on site, which must be raised off the ground to prevent scorch marks. 
  • Please feel free to play quiet music beside your pitches until 9 pm, when we ask that children return to their pitches and the campsites are quiet. We welcome fun and laughter, but please be considerate of other campers at all times, especially in the evenings. Any antisocial behavior will not be tolerated and you will be asked to leave immediately.
  • We allow no amplified music on site.
  • We reserve the right to evict anyone at any time who is acting unreasonably to the detriment of other campers the site staff or the public with no compensation or refund payable.

FACILITIES

Information about features, facilities, and services at Cedar Valley is to the best of our knowledge and belief accurate at the time of listing on our website, but it is possible that some of these features, facilities, and services may not be available at the time you take your holiday.

HEALTH & SAFETY

It should be noted that this is a working farm, and as such there may be various hazards. We do our utmost to ensure the safety of our visitors, but cannot guarantee that all parts of the farm are completely free from hazards.

As an example, there may be areas of rough ground or rabbit holes that may present a trip hazard. In addition, after heavy rain, the ground in some areas can become slippery. You should take care, and wear suitable footwear to minimize the possibility of injury. Tent guy ropes are an obvious trip hazard that you need to be aware of.

Parents must supervise their children at all times.

Due to the extensive nature of the camping facilities, and the natural ambience of the area, we do not provide artificial lighting. To ensure your safety you should bring a torch or lantern to help you when walking after dark.

By making this booking, you accept that you must take reasonable care for your and your party’s safety, while at the same time, we will do our best to ensure that the farm is safe.

PERSONAL BELONGINGS LEFT BEHIND

If Guests or any members of your party leave any personal belongings inside the property you will be charged the cost of postage and packaging and an admin fee, to have them returned to you. Any items found by the servicing company responsible for the property will be disposed of within 7 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.

NOISE DISTURBANCES

Cedar Valley accepts no liability for any noise disturbances (including but not limited to noise disturbances caused by building or road works, festivals, events, fetes, and anti-social behavior arising from neighboring properties, within the vicinity of the property, or within the local area) experienced by Guests at any time within the duration of the holiday period. Cedar Valley will make reasonable endeavors to notify you of any known works or events that may affect your stay, either prior to making your booking (where known) or promptly upon becoming aware of the works or event. Cedar Valley shall in no circumstances be held accountable for any disturbance experienced by Guests whether known or otherwise. Should you wish to cancel your booking on becoming aware of any works or event giving rise to a possible disturbance, your cancellation rights shall be as set in clause 2 of these terms.

PETS

Allowance for pets and extra charges: Pets are only allowed at a Property where this is expressly stated in the applicable Property description on the Site. There is an additional charge for bringing pets, which we will notify you of at the time of Booking.

Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests’ pets. For any pets allowed in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. The Host may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.

Pet Rules

  • You must not allow pets on beds or on furniture within the Property. Pets must not be left alone in the Property (which includes the garden and any outside areas) at any time.
  • Breaking the pet rules and ending the Rental Contract: The host may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
  • Allergy to animals: If you or your Guests have an allergy to animals, please be aware that we cannot guarantee that an assistance dog, or other animals, have not stayed in a particular Property recently. We cannot accept responsibility for any health condition that may occur as a result of any animals having been present in a Property. It is your responsibility to make specific inquiries before making a Booking through us if you or your Guests have an allergy.
  • We require your dogs to be kept on a lead at all times due to wildlife, pheasants, and partridges. Cedar Valley is located on a working farm and therefore we ask you to stay within the publicly accessible areas.

DATA PROTECTION

The information taken at the time of booking is required to be collected to process your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers, and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.

LIABILITY

Liability to you: Cedar Valley is responsible to you for foreseeable loss and damage caused by us if we fail to use reasonable care and skill. Cedar Valley does not exclude or limit in any way our liability to Guests where it would be unlawful to do so. This includes:- – our liability for death or personal injury caused by Cedar Valley negligence or the negligence of our employees; or – for fraud or fraudulent misrepresentation; or Where we are not liable: Other than the exceptions set out above, Cedar Valley will not be liable for any act, neglect, or default on the part of any other person not within their employ or otherwise under their control for any accident, damage, loss, injury, expense or inconvenience whether to personal property which the Guest or any other person may suffer or incur arising out of or in any way connected with the occupation of the property unless Cedar Valley has been negligent (such as by failing to use reasonable care and skill). In addition, Cedar Valley accepts no liability for loss or damage to Guests’ possessions on the Owner’s property or land.
CONTENTS